Shipping & Returns

 

Shipping Information

Thank you for shopping with Arieli Jewellery. Please read on for all Shipping, returns and refund policies.

Arieli Shipping

We aim to process all orders within a 48 hour timeframe. Please note this can take longer during busy periods when it may take up to 72 hours.

A confirmation e-mail will be sent to you once your order has been processed. 

Standard UK delivery - £3.95 - 2-3 working days from dispatch.
*Express UK Delivery - £6.95 - Orders placed between Mon - Friday before 3pm arrive Next Day.
International Signed for - £10.00 - Please allow 5 to 7 working days from dispatch.

All parcels will be delivered by Royal Mail and will require a signature on delivery.

Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.

 

Easy Returns & Exchanges

  • We cannot refund or exchange goods which have been altered or personalised to a customer's specification.

  • The item must be returned in their original, unworn condition and in Arieli packaging.

  • If you receive a faulty or damaged item, please notify us within seven working days as we will not process claims for goods received as faulty after this period.

  • All refunds will be credited in the original method of purchase within 14 days.

Please include a copy of the original despatch note with the item and address your return to:

Arieli Jewellery, 27 Winchester Street, Brighton, BN1 4NX. Please return via registered mail for proof of despatch and verify sufficient insurance cover. We cannot accept responsibility for goods lost or damaged in transit. Returns postage cannot be refunded.